Refund & Returns Policy

Refunds and Returns Policy

Last Updated: June 17, 2024

Thank you for choosing ClickProQuo.com for your digital marketing needs. We value your satisfaction and strive to provide the best service possible. If you are not completely satisfied with your purchase, we are here to help.

Refunds and Returns Policy

1. Digital Marketing Services Refund Policy

1.1 Eligibility for Refund

  • Refunds are available for digital marketing service packages if requested within 30 days of the initial purchase.
  • Refund requests must be made in writing via email to [email protected].
  • Refunds are not available for partially used or completed services.

1.2 Non-Refundable Items

  • Customized digital marketing strategies that have been executed or partially executed.
  • Consultation fees once the consultation has been provided.
  • Third-party service fees (such as ad spend on Google Ads, Facebook Ads, etc.) are non-refundable once incurred.

2. Initiating a Return or Refund

2.1 How to Request a Refund

  • To initiate a refund, please contact our customer support team at [email protected].
  • Provide your order number, details of the service purchased, and the reason for your refund request.

2.2 Refund Process

  • Upon receiving your refund request, we will review your case within 7 business days.
  • If your refund is approved, we will process the refund to your original method of payment within 10 business days.
  • You will receive a notification email once the refund has been processed.

3. Fees and Costs

3.1 Refund Fees

  • No refund fees will be charged if the refund request is made within the eligible period and meets the criteria outlined in this policy.

3.2 Service Costs

  • Any services rendered up to the point of refund request will be deducted from the total refund amount.

4. Specific Product Requirements

4.1 Documentation

  • Customers may be required to provide additional documentation or information to verify their refund request.

4.2 Return of Digital Assets

  • Any digital assets or materials provided to you as part of the service must be deleted and not used following the refund approval.

5. Contact Information

If you have any questions or need further assistance, please contact our customer support team:

Email: [email protected]
Address: ClickProQuo, 968 Parkway Dr.

We are committed to addressing all customer inquiries promptly and ensuring your satisfaction with ClickProQuo.

This policy ensures clarity and fairness for both our customers and our business. Thank you for your trust in ClickProQuo. We look forward to serving your digital marketing needs.